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O & M

Container Terminal O&M

Navin Group Container Terminal O&M Division delivers complete operations management across planning, vessel, yard, gate, and CFS functions.
Our strength lies in manpower management — deploying skilled operators for quay cranes (QCs), rubber-tyred gantries (RTGs), reach stackers, and forklifts, along with experienced drivers for internal transfer vehicles (ITVs). By combining operational expertise, equipment management, and performance-linked systems, we consistently achieve high productivity, faster vessel turnaround, and stronger SLA compliance for clients.

We undertake both full-terminal O&M and sectional management, with integrated control over engineering, reporting, documentation, and customer service.

Planning & Vessel Operations

Yard Operations

Gate Operations & Customs Interface

Linked CFS Operations

Equipment Operations

Engineering & Maintenance

Reporting & Performance Monitoring

Documentation & Compliance

Customer Service & Client Support

Technology Integration

Services

Planning & Vessel Operations

 
  • Vessel berthing and stowage planning 
  • Deployment of QC operators for seamless discharge/loading 
  • Hazardous & non-hazardous container handling 
  • Monitoring berth productivity and gross crane rates (GCR)

Yard Operations

  • Space utilization for imports and exports 
  • Segregation by line, cargo type, or destination 
  • Reefer plug-in and temperature monitoring 
  • SLA-driven yard performance management

Gate Operations & Customs Interface

  • Gate-in/gate-out supervision 
  • Customs clearance support and scanning operations 
  • Traffic flow management for container entry and dispatch

Linked CFS Operations

  • Import/export yard management 
  • CFS-level customs coordination 
  • Dispatch to end customers or ICDs

Equipment Operations

  • RTG operators for yard stacking 
  • QC operators for vessel discharge/loading 
  • Reach stacker operators for container movement 
  • Forklift operators for stuffing, de-stuffing, and specialized cargo handling 
  • ITV drivers for internal container transfers 
  • Flexible models: own, lease, or client-owned equipment operations

Engineering & Maintenance

  • Preventive & corrective maintenance for RTGs, QCs, reach stackers, forklifts
  • OEM coordination and spare parts management
  • SLA-driven equipment uptime commitments
  • Predictive maintenance and breakdown response teams

Reporting & Performance Monitoring

Beyond client terminal operating systems (TOS), Navin Group provides an independent and robust reporting methodology that ensures transparency, accountability, and proactive performance management. Key Reporting Parameters:
  • Manpower Reporting: operator/driver deployment by shift, absenteeism, replacements. 
  • Productivity Reports: QC moves per hour, RTG yard moves, average ITV turnaround. 
  • Vessel Reports: berth productivity, crane intensity, gross crane rates. 
  • Yard Reports: stack occupancy %, reefer uptime, container dwell time. 
  • Gate Reports: average gate-in/gate-out times, truck turnaround time. 
  • Equipment Uptime Reports: MTTR (Mean Time to Repair), MTBF (Mean Time Between Failures). 
  • Safety & Incident Logs: near-misses, stoppages, downtime analysis. 
Centralized Oversight:
  • All site-level reporting is synced with client systems and also consolidated at Navin Group’s central control for cross-terminal benchmarking. 
  • Daily, weekly, and monthly dashboards are shared with clients for clarity on performance vs SLAs. 
  • Custom MIS formats can be developed for project-specific requirements. 
This ensures clients have real-time visibility, while Navin Group management maintains active oversight and follow-up across terminals.

Documentation & Compliance

  • Vessel, yard, and gate documentation 
  • Performance MIS and SLA reports 
  • Customs documentation support

Customer Service & Client Support

  • Support for shipping lines, consignees, and transporters 
  • Customer service desks at terminal and CFS 
  • Operational insights for client marketing and BD teams

Technology Integration

  • Integration with terminal operating systems (TOS) 
  • Real-time dashboards for SLA tracking 
  • RFID/barcoding systems for visibility 
  • Semi-automation & automation support based on client strategy

Experience that delivers. Trust that endures.

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